Privacy Policy

In carrying out its activities and in accordance with the legislation in force in France and Europe, in particular the General Data Protection Regulation (EU) No. 2016/679 of 27 April 2016, the Company undertakes to protect the personal data of users of its services and ensure its confidentiality and security, while respecting their privacy.


The commitments set out in this Charter reflect the values, principles of action and individual standards of conduct described in the Company’s Code of Ethics.


To ensure these rules are properly followed, the Company has appointed a Data Protection Officer (DPO), a specialist in personal data protection who serves as a point of contact both within the Company and in its dealings with the Commission Nationale de l’Informatique et des Libertés (CNIL). They can answer any questions about the processing of your data at: info@horizonmanutention.com


1. The Company collects personal data from its customers and prospective customers fairly and transparently


1.1 The Company undertakes not to collect personal data without informing the individuals concerned


1.2 The Company collects this data to provide the services requested by its customers, meet customer and prospect management needs, and inform them of how their data is used


1.3 The Company ensures that the personal data it collects is relevant, enabling it to better understand its Customers and provide a quality service


1.4 The Company informs internet users about the placement of cookies and other trackers on the websites it operates


2. The Company uses the personal data collected in the course of its business activities


2.1 The Company ensures the confidentiality of the personal data entrusted to it and, from the design stage of its services, websites and applications, follows data protection principles


2.2 The Company uses customers' personal data to authenticate them, provide the service they have subscribed to, and offer services tailored to their needs


2.3 The Company only discloses personal data to its authorized service providers and ensures they comply with strict confidentiality, use and data protection requirements.


2.4 The Company will not disclose personal data to business partners without informing its customers and giving them the opportunity to exercise their right to object


2.5 The Company may use anonymized Client data for statistical analysis.


3. The Company takes the necessary measures to ensure the security of personal data


3.1 The Company implements security measures suited to the sensitivity of personal data to protect it against malicious intrusion, loss, alteration, or disclosure to unauthorized third parties


3.2 The Company guarantees the security of information exchanged during transactions or payment operations


3.3 The Company grants access to its information system only to people who need it to perform their duties


3.4 The Company makes its employees aware of the need to protect the personal data made available to them in the course of their duties and ensures that they comply with the applicable rules and the company’s code of conduct


3.5 The Company conducts audits to verify that these rules are properly applied in practice


3.6 The Company requires its service providers to comply with its security principles.


4. The Company complies with personal data retention periods


5. The Company processes your data to perform a contract or in connection with a business relationship


For this purpose, the Company pursues the following objectives:


  • Manage and authenticate the identity of the customer or user
  • Manage order
  • Manage equipment
  • Invoice and collect payments
  • Provide pre-sales support and sell
  • Provide after-sales service
  • Manage personal data, contract details and rights
  • Process cancellations
  • Handle complaints
  • Communicate for customer management purposes
  • Manage incoming mail
  • Recover overdue payments amicably
  • Manage disputes
  • Manage requests relating to data subject rights
  • Store customer or user data
  • Inform customers about the Company's offers


Your data is retained for as long as necessary to fulfil the purposes stated above. For processing related to performance of the contract, data may be retained for up to six years from the end of the relationship.


6. The Company informs its clients and prospects of their rights regarding personal data


6.1 The Company informs individuals of their rights to access, obtain and rectify information concerning them, as well as their right to object on legitimate grounds. To protect the confidentiality and security of personal data, we may ask you to confirm your identity and your right to access this data. In some cases, applicable laws or regulatory requirements authorize or require the Company to refuse to provide or delete some or all personal data.


6.2 The Company informs them of their right to object to direct marketing activities


7. The Company complies with legal and safety requirements


The Company may be required by law, legal proceedings, litigation and/or a request from public and governmental authorities inside or outside your country of residence to disclose personal data. The Company may also disclose personal data if it determines that disclosure is necessary or appropriate for reasons of national security, law enforcement or other matters of public importance.


The Company may also disclose personal data if it determines in good faith that disclosure is reasonably necessary to protect its rights and pursue available remedies, enforce its terms and conditions, investigate fraud, or protect its business or users.


The Company may amend this Charter at any time, in particular for the following reasons:


  • the introduction of new services or technologies
  • changes to the legislative and regulatory framework


Exercising your rights


You may at any time request access to the personal data concerning you, its rectification or deletion (insofar as this does not prevent the proper performance of our contractual relationship or compliance with the Company's legal obligations), and the restriction of one or more specific processing activities involving your data, under the conditions set out in the Regulations.


You also have the right to change or withdraw, at any time, the consent you have given us to process your personal data.


You also have the right to object to the processing of your personal data and the right to data portability, under the conditions set out in the Regulations.


Your personal data may be retained or deleted after your death in accordance with the regulations. You have the right to instruct the Company to disclose this data to a third party you have previously designated to us.


How to exercise your rights


You can exercise your rights at any time by logging in to your customer account and visiting the “Contact and personal data” section.


You can also send postal mail to:


  • Company DPO: You may refer the matter to the French Data Protection Authority (CNIL) if you are not satisfied with our exchanges.
  • CNIL – 3 place de Fontenoy – TSA 80715 – 75334 Paris cedex 07


This Personal Data Protection Policy may be updated from time to time.


For the sake of transparency, the Company also invites visitors to consult this page as often as they wish to check for any changes.